Legal
Privacy
This policy covers latticeddi.com. Lattice DDI on your hosts is your system. We do not sell personal data.
Last updated 20 August 2026. Controller: Lattice Software.
What this policy does not cover
Leases, prefixes, DNS names, and similar data in a Lattice DDI deployment stay in databases and hosts you operate. Lattice is not the controller or processor of that data. Do not send it to us except as needed for a support ticket you choose to open.
What we collect on the website
- Account and organization fields you submit (work email, name, password hash, entitlement metadata).
- Support tickets, quote forms, and contact forms you send.
- Download and portal logs (account, artifact, time) to police abuse of binaries.
- Standard request logs at our host and CDN (IP address, user agent, path). First-party analytics, if enabled, store path and time only and honor DNT/GPC by not recording the event.
- Payment identifiers if you pay through Stripe. Card data is handled by Stripe, not stored by us.
Why
To operate accounts and licenses, to communicate about quotes and tickets, to secure the site, to meet tax and record duties, and to defend legal claims. We do not sell personal data and do not run third-party advertising pixels.
Processors we may use
Hosting and DNS (including DigitalOcean and Cloudflare), email delivery and inbound routing, and Stripe if you pay. They process data on our instructions to provide those functions.
Retention and your requests
We keep account, entitlement, and billing records for the customer relationship and for as long as we need them for tax, fraud, and license audit. We may deny deletion of records that prove a license was issued or that a download occurred.
Email [email protected] to access, correct, or request deletion, subject to those holds. We may take reasonable steps to verify you. We are a U.S. operator; if a non-U.S. law applies to you, we will consider requests in light of that law and of our need to keep the business defensible.
Security and children
No method of transmission is perfectly secure. The site is not directed at children under 16. Do not create an account for a child.
Changes; law
We may update this policy by posting a new version. Governing law and venue are the same as the website terms: the State of Missouri; the state or federal courts located in the State of Missouri.